Five Conditions For Quality

From Part One of Dr. Glasser's book The Control Theory Manager, in chapter three Glasser gives what I feel are the essential points about Deming's work (and how Glasser's work sheds light on Deming's work). These points are:

The Five Conditions For Quality

1. The work environment must be warm and supportive. The workers must trust the managers.
2. Since quality is always useful, workers should only be asked to do useful work and should be encouraged to contribute to the usefulness of what is being done.
3. Workers are asked to do the best they can do.
4. From the time workers are hired, lead-managers will guide the process of helping them learn to continually evaluate their work. Then, based on this ongoing self-evaluation, lead-managers will encourage workers to improve the quality of what they do.
5. Quality work always feels good.

Other key statements Glasser makes are these:

If workers are to do quality work, they must believe that the managers care about their welfare.

Quality cannot be achieved when there is coercion or when there is antagonism between the workers and the managers or among the workers.

Managers should do everything they can to encourage cooperation between manager and worker and among workers.

Any and all problems related to production should be presented to the workers for suggested solutions.

I could go on and on with more quotes, but I'll stop here. I simply wanted to mention briefly how Glasser takes Deming's 14 Points and condenses them into 5. This is very helpful!